Last updated: 17 September 2026
Every Banarasera saree is inspected and packed with care in Varanasi before it leaves us. This page explains where we ship, how long it takes and how to follow your parcel.
1. Where We Ship
We currently deliver to all serviceable pin codes across India. We do not ship internationally at the moment. If your pin code is not serviceable, checkout will let you know before you place the order.
2. Dispatch Time
Orders are dispatched within 3–5 business days of order confirmation. Orders are not dispatched on Sundays or public holidays.
3. Delivery Time
After dispatch, delivery usually takes 3–7 business days, depending on your location. Remote areas may take longer. These timelines are estimates from our courier partners and delays caused by weather, strikes or other events outside our control can happen.
4. Shipping Charges
Shipping charges, if any, are shown at checkout before you pay.
5. Cash on Delivery
Cash on Delivery is available on eligible pin codes. We may call or message you to confirm a COD order before dispatch. Orders that cannot be confirmed may be cancelled. Please keep the exact amount ready at delivery.
6. Tracking Your Order
Once your order ships, you will receive the tracking details by email. You can also see your order status any time under My Account → Orders.
7. Receiving Your Parcel
- Please check that the outer packaging is intact before accepting the parcel.
- If the package looks tampered with or damaged, you may refuse delivery and contact us right away.
- Take a clear photo of the saree as soon as you open the parcel. Colour mismatch claims must be reported within 24 hours (see our Refund & Exchange Policy).
8. Undelivered or Returned Parcels
If a parcel comes back to us because the address was incorrect or incomplete, the recipient was unavailable after repeated attempts, or delivery was refused, we will contact you. Re-shipping may carry an additional shipping charge.
9. Questions
Write to support@banarasera.com or WhatsApp +91 9315546994 (Monday – Saturday, 10:00 AM – 6:00 PM IST).
