Last updated: 17 September 2026
Welcome to Banarasera! We take immense pride in crafting and delivering authentic, high-quality sarees curated and customised especially for you. Because all our sarees are unstitched and thoroughly inspected for quality before dispatch, we handle return requests with utmost care under a strict Exchange Only Policy.
1. Colour Mismatch & Exchange Eligibility
We understand that accurate colour representation is crucial when buying a saree online. We offer a product exchange strictly in the event of a complete colour difference from what was selected in your original order.
- Immediate reporting requirement: You must take a clear photo of the saree immediately upon delivery.
- How to submit: Email the photo along with your Order ID to our support team at support@banarasera.com within 24 hours of receiving the package.
- Verification: Once our team verifies the colour discrepancy, an exchange order will be approved for a replacement saree of equal value.
Note: Minor variations in shade due to digital screen resolution, studio lighting, or batch dye lots do not qualify as a colour mismatch.
2. Return Shipping & Logistics
In the event of an approved exchange, the return shipping cost to send the saree back to us shall be borne solely by the customer. The item must be returned in its original, unused, unwashed condition with all original tags and packaging intact.
3. Processing Your Exchange
- Once your returned parcel reaches our facility, our quality assurance team will inspect the fabric.
- Upon successful verification, your replacement saree will be dispatched to your delivery address within 7 business days from the receipt of the returned fabric at our warehouse.
4. No Monetary Refunds
Since our sarees are unstitched with no sizing dependencies, we do not offer monetary refunds or cash returns on delivered orders. All sales are final. We encourage you to carefully review product photos, descriptions, and details before placing your order.
5. Order Cancellation
- You may cancel an order before it is dispatched by emailing support@banarasera.com or messaging us on WhatsApp at +91 9315546994 with your Order ID.
- Once an order has been dispatched, it cannot be cancelled.
- If we are unable to fulfil your order for any reason, we will cancel it and let you know.
- For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method within 5–7 business days. Cash on Delivery orders have nothing to refund.
6. Customer Support
Our dedicated customer care team is always here to assist you with any questions before or after your purchase to ensure you have a confident shopping experience.
Email: support@banarasera.com
WhatsApp: +91 9315546994
Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
Thank you for choosing Banarasera! We value your trust and look forward to delivering elegance to your doorstep.
