Last updated: 17 September 2026
This Privacy Policy explains how Banarasera (“Banarasera”, “we”) collects, uses and protects your personal data when you visit banarasera.com or shop with us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Information We Collect
- Information you give us: name, email address, phone number, billing and shipping address, and anything you tell us when you contact us (including photos sent for exchange requests).
- Order information: products bought, order value, payment method and delivery status.
- Payment information: payments are handled by Razorpay. We receive a payment confirmation and reference ID, not your full card, UPI or bank details.
- Technical information: IP address, browser and device type, and pages visited, collected through cookies and server logs.
2. How We Use Your Information
- To process, ship and deliver your orders, and to handle exchanges and cancellations
- To send order confirmations, shipping updates and replies to your questions by email, SMS or WhatsApp
- To prevent fraud and keep the Website secure
- To keep records required by tax and accounting law
- To improve our products and the Website
- To send offers and news, only if you have agreed to receive them. You can opt out at any time.
3. Who We Share It With
We share only what is needed to run your order, with:
- Payment partners (Razorpay) to process payments
- Shipping partners (Shiprocket and its courier partners) to deliver your parcel
- Service providers who host the Website and send emails for us
- Government authorities when required by law
We do not sell your personal data.
4. Cookies
We use cookies that the store needs to work, such as keeping items in your cart and keeping you logged in. We may also use analytics cookies to understand how the Website is used. You can block or delete cookies in your browser settings, but parts of the store (like the cart and checkout) may then stop working.
5. How Long We Keep It
We keep your personal data for as long as your account is active or as needed to fulfil orders, and afterwards only as long as required by law (for example, tax and accounting records).
6. Security
The Website uses encrypted (HTTPS) connections, and access to customer data is limited to people who need it to serve you. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
7. Your Rights
You can ask us to:
- access the personal data we hold about you
- correct or update it (you can also do this under My Account)
- delete it, where we are not required by law to keep it
- withdraw consent for marketing messages
- nominate another person to exercise these rights on your behalf
To make a request, email support@banarasera.com. We may need to verify your identity before acting on it.
8. Children
The Website is not meant for children under 18. We do not knowingly collect personal data from children without the consent of a parent or guardian.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
10. Grievance Officer
For any concern about how your data is handled, contact us. We will acknowledge your complaint within 48 hours and resolve it within one month.
Grievance Officer, Banarasera
Email: support@banarasera.com
Phone / WhatsApp: +91 9315546994
C 9/205-CH, Habeeb Pura, Varanasi 221001, Uttar Pradesh, India
