Last updated: 17 September 2026
These Terms & Conditions govern your use of banarasera.com (the “Website”) and any purchase you make from it. The Website is operated by Banarasera, C 9/205-CH, Habeeb Pura, Varanasi 221001, Uttar Pradesh, India (“Banarasera”, “we”, “us”). By using the Website or placing an order, you agree to these terms.
1. Eligibility
You must be at least 18 years old, or use the Website under the supervision of a parent or guardian, and be able to enter into a binding contract under Indian law.
2. Products
- Our sarees are handwoven or hand-finished in Banaras. Small irregularities in weave, motif or texture are a natural part of the craft and are not defects.
- We try to show colours as accurately as possible, but the colour you see depends on your screen, lighting and dye lots. Minor shade variations are not a colour mismatch.
- Sarees are sold unstitched unless the product page says otherwise. Blouse pieces, where included, are mentioned in the product description.
3. Prices
All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout. We may change prices at any time; the price that applies is the one shown when you place your order.
4. Orders
- An order is confirmed when you receive our order confirmation email.
- We may decline or cancel an order, for example if the product is unavailable, the price or product information was listed in error, the delivery address is not serviceable, or we suspect fraud. If a prepaid order is cancelled by us, you receive a full refund.
- You can cancel an order before dispatch as described in our Refund & Exchange Policy.
5. Payments
Online payments (UPI, cards, net banking and wallets) are processed securely by Razorpay. We do not see or store your full card or bank details. Cash on Delivery is available on eligible pin codes and may require confirmation before dispatch. We may restrict Cash on Delivery for customers with repeated refused deliveries.
6. Shipping, Exchanges and Refunds
Delivery is covered by our Shipping & Delivery Policy. Exchanges, cancellations and refunds are covered by our Refund & Exchange Policy. Both form part of these terms.
7. Your Account
You are responsible for keeping your account login details confidential and for all activity under your account. Please give accurate name, address and contact details so we can deliver your order.
8. Acceptable Use
You agree not to misuse the Website, including by attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders, or copying content for commercial use.
9. Intellectual Property
All content on the Website, including photographs, designs, text, logos and the Banarasera name, belongs to Banarasera or its licensors and may not be used without our written permission.
10. Limitation of Liability
To the extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control.
11. Privacy
How we handle your personal data is explained in our Privacy Policy.
12. Governing Law
These terms are governed by the laws of India. Courts at Varanasi, Uttar Pradesh have exclusive jurisdiction over any dispute arising from them.
13. Changes to These Terms
We may update these terms from time to time. The version published on this page when you place an order applies to that order.
14. Grievance Officer
If you have a complaint about an order or about the Website, please contact us. We will acknowledge your complaint within 48 hours and resolve it within one month.
Grievance Officer, Banarasera
Email: support@banarasera.com
Phone / WhatsApp: +91 98887 77734
C 9/205-CH, Habeeb Pura, Varanasi 221001, Uttar Pradesh, India
